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Shipping & Returns

Delivery info

Secret Fandom Company and its partners create each effort to supply and deliver the simplest gifts' widest choice. Just in case of remote areas, gift accessories might get delivered late. Within the rare cases, once that happens, Secret Fandom Company can substitute flowers & Gift and/or accessories to form a meeting or a gift basket of the same style and equal price.

If the recipient isn't at the delivery address throughout delivery, we tend to use our greatest judgment on the security of the delivery and can leave the gift boxes at the threshold or with a neighbour or leave a door tag and/or a voice mail, asking the recipient to coordinate pickup or delivery of the gift box. In any case, we will create our greatest effort to induce your gift baskets to their meant recipients.

Secret Fandom Company can create each effort to deliver the gift baskets on the requested day. Sadly, owing to varied circumstances, we tend to square measure unable to ensure the delivery time.

If you are doing have a grievance with any of our product or services, please don't hesitate to report the United States' difficulty. If the difficulty is reportable among seven days of the requested delivery date, we will create each effort to correct any issues to your satisfaction.

For national buyers, orders are shipped and delivered through registered national courier companies and/or national speed post only. Orders are delivered within 15 working days or as per the delivery date fixed at the time of order confirmation & delivering of the delivery subject to Courier Company/post office norms. secretfandom.com is not accountable for any delay in shipment by the Courier Company or postal authorities and guarantees to hand-over the consignment to the postal authorities or Courier Company within 15 working days from the date of the order as well as payment or as per the delivery date fixed at the time of order confirmation.

Shipment of all orders will be to registered address of the purchaser as per the credit or debit card only at all times (Unless specified at the time of Order). secretfandom.com is in no way liable for any damage to the order while in transit to the purchaser.

If the delivery service is given Associate in Nursing incorrect address, the service might incur prices to search out the proper info. Generally, that fee is passed to Secret Fandom Company. If that will happen, we will charge your Mastercard any applicable fee of up to $15.00 while not initial notifying you.

If you would like to cancel Associate in Nursing order owing to a blunder on your half, we tend to may have to incur prices with our partners or our suppliers. in this state of affairs, Secret Fandom Company can charge you an extra surcharge of up to $10.00 to hide any of our prices.

 

Returns info

Secret Fandom Company makes its absolute best effort to produce your wonderful on-line searching expertise. If you're still left wanting on account of any issue, we tend to assist you in getting into whichever method we will. Yet, we tend to don't offer the choice to come orders as we tend to turn out customized written merchandise that square measure made-to-order to your demand.

Please get in reality with us at +91-98xxxxxx or send an email at info@secretfandom.com for to any extent further queries.  Please do include all important details on your order together with a photograph, order number & your contact details. Requests regarding refunds should be made within 1 day of delivery or shipment date. The refund can occasionally take up to 31 days to take effect.

Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.

 

Order Cancellation info

As we dispatch every order from our end on the same day of receiving it, therefore, Secret Fandom Company requests that in any case, if you need to cancel an order, please do so within 12 hours of placing the order.

Any Deal product with 1 Re or below Rs. 10 prices will not be cancelled, and the customer has to pay the shipping charges for the delivery of any product falling in Special Deals category. If due to some technical error, the customer has been able to place the order which falls under deals category (without paying any shipping charges), in such cases, Secret Fandom Company reserves the right to cancel the order anytime.

NOTE: Secret Fandom Company won't be able to cancel any of the specific Deal orders.

NOTE: With effect from 1 Feb 2016, any refund if initiated by Secret Fandom Company in its sole discretion, in respect of cancellation of the customer's order, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 6 (six) months from the date of issue and apply to the Website catalogue (www.secretfandom.com). Gift Voucher can be used only once and will not be exchanged for anything other than the products/services specified therein. Once used, it expires automatically, and no refund or return will be entertained about the purchases/orders made with it.

Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Secret Fandom Company can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.

Note: Secret Fandom Company will process a refund in the event Secret Fandom Company determines that the order's cancellation is due to Secret Fandom Company's incapability of fulfilling the order.

Problems with an Order

Secret Fandom Company makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Note: Secret Fandom Company will not entertain any complaint after 48 hours from the time of delivery.

Note: Secret Fandom Company will not entertain any complaint about perishable products like fresh flowers, cake etc. after 24 hours from the delivery time.

Note: In case of personalized orders, if the picture, name, initials etc., won't be provided by the customer, then Secret Fandom Company is neither liable nor responsible for the delay.