wecare (at) secretfandom.com(+91) 9818 768 901Contact Us
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You also agree that we tend to offer all legal communications and notices to you electronically by posting them on our web site or, at our election, by causing an e-mail to the e-mail address you provided to us once you registered at our web site. You will withdraw your consent to receive communications from us electronically by contacting client care. However, if you withdraw your consent to receive our communications electronically, you want to discontinue your use of your account.
Intellectual Property Rights
The Website contains several valuable properties and is not restricted to emblems and copyrights employed by Secret Fandom Company, affiliates and connected entities throughout the planet. These emblems area unit accustomed distinguish Secret Fandom Company's quality merchandise and services. These emblems and connected proprietary property area unit protected against replica and simulation beneath national and international laws and aren't derived while not the previous specific written permission of Secret Fandom Company.
The Website might link to websites not maintained by or associated with Secret Fandom Company. Hyper-text links area unit is provided as a service to users and isn't sponsored by or related to this web site or Secret Fandom Company. Secret Fandom Company has not reviewed the web sites hyper-linked to or from this web site and isn't chargeable for the other website's content. These links area unit to be accessed at the user's own risk and by the Website's usage policy. Secret Fandom Company makes no representations or warranties regarding the content, completeness, or accuracy of those links or the websites hyper-linked to the web site. What is more, Secret Fandom Company doesn't implicitly endorse third-party websites hyper-linked to the web site.
The property on the web site, except all User Submissions (as outlined hereinafter), together with however not restricted to the text, software, scripts, graphics, photos, logos, images, concepts, sounds, music, videos, interactive options and the rest capable of being copyrightable beneath the Applicable Law ("Content") and therefore the emblems, service marks and logos contained in this ("Trademarks"), area unit closely-held by or licensed to Secret Fandom Company, subject to copyright and alternative property rights beneath the Applicable Laws and international conventions. Content on the web site is provided to you as-is for your data and private use solely. It shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for the other functions some while not the previous written consent of Secret Fandom Company or the various house owners because the case is also. Secret Fandom Company reserves all rights not expressly granted in and to the web site and therefore the Content. You agree not to have interaction within the use, copying, or distribution of any of the Content apart from expressly permitted herein, together with any use, copying, or distribution of User Submissions of third parties obtained through the web site for any industrial functions. If you transfer or print a replica of the Content for private use, you want to retain all copyright and alternative proprietary notices contained in this. You agree not to circumvent, disable or otherwise interfere with security connected options of the web site or options that stop or prohibit use or repetition of any Content or enforce limitations on use of the web site or the Content in this. The contents of the web site area unit Copyright (c) 2008 Secret Fandom Company all rights reserved.
Products and Pricing
All products listed on the Website and their descriptions and prices are each subject to change. Secret Fandom Company reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. You agree that Secret Fandom Company will not be liable to you or any third party for any modification, suspension, or discontinuance of any product or services. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information on such product or services received from Secret Fandom Company's suppliers, Secret Fandom Company shall have the right, before the acceptance of any order, to decline or cancel any such orders, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Secret Fandom Company cancels your order, Secret Fandom Company for any reason whatsoever, Secret Fandom Company will issue a credit to your credit/debit card or bank account in the amount of the charge.
Orders & Acceptance of Orders
When you make an order, you are making an offer to purchase, and such an offer is subject to acceptance of Secret Fandom Company. Your receipt of an order confirmation from Secret Fandom Company does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Secret Fandom Company reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or part) for any reason whatsoever. Secret Fandom Company may require additional verifications or information before accepting any order. If you are purchasing a gift order, you will be required to provide the gift recipient's name and shipping address accurately. Your order is not accepted until Secret Fandom Company send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if Secret Fandom Company cancels all or a part of your order, your sole and exclusive remedy is either that (a) Secret Fandom Company will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or (b) Secret Fandom Company will not charge your credit/debit card or bank account for the cancelled portion of the order.
Timings: 10:00 a.m To 6:00 p.m (Monday To Friday)
Customer can place the order by two methods:-
Online - Customer can place an order on the website and make the payment modes of online payment.
Offline – By calling the call centre of secretfandom.com.
As we dispatch every order from our end on the same day of receiving it, therefore, Secret Fandom Company requests that in any case, if you need to cancel an order, please do so within 12 hours of placing the order.
Any Deal product with 1 Re or below Rs. 10 prices will not be cancelled, and the customer has to pay the shipping charges for the delivery of any product falling in Special Deals category. If due to some technical error, the customer has been able to place the order which falls under deals category (without paying any shipping charges), in such cases, Secret Fandom Company reserves the right to cancel the order anytime.
NOTE: Secret Fandom Company won't be able to cancel any of the specific Deal orders.
NOTE: With effect from 1 Feb 2016, any refund if initiated by Secret Fandom Company in its sole discretion, in respect of cancellation of the customer's order, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 6 (six) months from the date of issue and apply to the Website catalogue (www.secretfandom.com). Gift Voucher can be used only once and will not be exchanged for anything other than the products/services specified therein. Once used, it expires automatically, and no refund or return will be entertained about the purchases/orders made with it.
Notwithstanding anything contained herein the Terms and Conditions, any Discount Voucher issued to you by Secret Fandom Company can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.
Note: Secret Fandom Company will process a refund in the event Secret Fandom Company determines that the order's cancellation is due to Secret Fandom Company's incapability of fulfilling the order.
Problems with an Order
Secret Fandom Company makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.
Note: Secret Fandom Company will not entertain any complaint after 48 hours from the time of delivery.
Note: Secret Fandom Company will not entertain any complaint about perishable products like fresh flowers, cake etc. after 24 hours from the delivery time.
Note: In case of personalized orders, if the picture, name, initials etc., won't be provided by the customer, then Secret Fandom Company is neither liable nor responsible for the delay.
Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number, (required in the event you need to contact firstname.lastname@example.org.
Note: As per the Government norms, it is mandatory to send the invoice against an order. Failing to that courier partners are not liable to parcel any product.
Secret Fandom Company and its partners create each effort to supply and deliver the simplest gifts' widest choice. Just in case of remote areas, gift accessories might get delivered late. Within the rare cases, once that happens, Secret Fandom Company can substitute flowers & Gift and/or accessories to form a meeting or a gift basket of the same style and equal price.
If the recipient isn't at the delivery address throughout delivery, we tend to use our greatest judgment on the security of the delivery and can leave the gift boxes at the threshold or with a neighbour or leave a door tag and/or a voice mail, asking the recipient to coordinate pickup or delivery of the gift box. In any case, we will create our greatest effort to induce your gift baskets to their meant recipients.
Secret Fandom Company can create each effort to deliver the gift baskets on the requested day. Sadly, owing to varied circumstances, we tend to square measure unable to ensure the delivery time.
If you are doing have a grievance with any of our product or services, please don't hesitate to report the United States' difficulty. If the difficulty is reportable among seven days of the requested delivery date, we will create each effort to correct any issues to your satisfaction.
For national buyers, orders are shipped and delivered through registered national courier companies and/or national speed post only. Orders are delivered within 15 working days or as per the delivery date fixed at the time of order confirmation & delivering of the delivery subject to Courier Company/post office norms. secretfandom.com is not accountable for any delay in shipment by the Courier Company or postal authorities and guarantees to hand-over the consignment to the postal authorities or Courier Company within 15 working days from the date of the order as well as payment or as per the delivery date fixed at the time of order confirmation.
Shipment of all orders will be to registered address of the purchaser as per the credit or debit card only at all times (Unless specified at the time of Order). secretfandom.com is in no way liable for any damage to the order while in transit to the purchaser.
If the delivery service is given Associate in Nursing incorrect address, the service might incur prices to search out the proper info. Generally, that fee is passed to Secret Fandom Company. If that will happen, we will charge your Mastercard any applicable fee of up to $15.00 while not initial notifying you.
If you would like to cancel Associate in Nursing order owing to a blunder on your half, we tend to may have to incur prices with our partners or our suppliers. in this state of affairs, Secret Fandom Company can charge you an extra surcharge of up to $10.00 to hide any of our prices.